BANFIELD, THE PET HOSPITAL PRIVACY POLICY The following states Banfield, The Pet Hospital’s policy regarding the privacy rights of visitors to this web site. This is a web site of Banfield, The Pet Hospital (Medical Management International, Inc.) Our postal address is: PO Box 13998 Portland, OR 97213 We can be reached via e-mail at Internet.Inquiries@banfield.net. Medical Management International, Inc., dba Banfield, The Pet Hospital® ("Banfield," "we" or "us") owns and operates the following websites (each, a "Site" and collectively, our "Sites"): www.StudentVetResources.com; www.Banfield.net; and www.SchuylerProducts.com. We know that you care about how information about you is used and shared, and your privacy is of the utmost importance to Banfield. We promise that we will use information about you carefully and sensibly. This Privacy Policy describes the information that we collect about visitors to our Sites, how we use that information and how we protect that information. It also discusses certain choices you have regarding your personal information. PERSONAL INFORMATION WE COLLECT Automatically Generated Information. Whenever you visit a Site, we receive and store information about that visit. For example, we obtain information about you and your Web browser, including: The Internet Protocol (IP) address that connects your computer to the Internet; Your email address and confirmation when you open an email sent from a Site; Your user name(s) and password(s); Your browser type and version, operating system and platform, and other computer and connection information; The date, time and full Uniform Resource Locators (URLs) of your clicks to, through and from a Site; Services you search for on a Site, view and/or use; and Sections of each Site you visit. There are companies that provide tools that allow you to visit websites anonymously. While use of these tools may prevent us from providing you with personalized service, you should be aware that this option is available. Information You Provide. When you visit our Sites, you may be asked to provide personal information in order to take advantage of the services offered through the Sites, including without limitation: your name, address, telephone and fax numbers, email address, communication preferences, company name, school information, year of graduation, and information about your Pet(s). Of course, we also collect the information that you choose to provide when you make a post on the message board or user community portions of a Site, so that we can archive and display your posts. You may always choose not to provide the information we request; however, you may then be unable to take advantage of the features and services we offer on our Sites. Information from other Sources. From time to time we purchase or otherwise acquire information about you from other sources and add it to our database, including updated address information, customer lists, email address lists, etc. Special Note on Personal Profiles. After you register with our Site(s) that allow for the creation of personal profiles, you are able to create a personal profile with information that you can make accessible to other users. Your profile can include a variety of information, including a name, e-mail address, physical location, occupation, or other information such as a photo, listing of recent posts you have made, a personal biography, or other personal information. Please be aware that we do not generally monitor or review the information in your profile and the information that you choose to provide will be publicly accessible. Please use caution when deciding on what information to include in your personal profile. We will maintain your personal profile on our servers until such time that you delete or modify that personal profile. HOW WE USE INFORMATION WE COLLECT We understand that your personally identifiable information is private and confidential. That's why we want you to know what information we need to offer our services to you, and how we use that information. Banfield uses information about you in order to provide the services described in our Sites. In addition, we share customer information with our affiliates and as described below. No Sale of Personal Information. Be assured that we will not sell your personal information to others except in connection with a sale of Banfield's assets, a sale or merger of Banfield, or a similar change in control transaction involving Banfield. Third Party Service Providers. We may, from time to time, engage others to provide services to Banfield, to you, and to other visitors to our Sites. For example, we may engage other companies to host, operate and maintain our Sites, analyze data, and provide marketing assistance. We will give those service providers access to your personal information, but only to the extent necessary to do their jobs. Although we use reasonable precautions to ensure that our third party service providers protect your personal information, we cannot guarantee that those companies will protect your personal information to the same extent described in this Privacy Policy. Statistical Information. Banfield sells or otherwise shares some information about its visitors with advertisers, business partners, sponsors and other third parties; however, that information is statistical in nature and does not identify specific individuals. For example, we count the number of visitors for purposes of managing our banner advertising business, and as such, we may report to advertisers that "30% of users are male, and the average age is 26." We use that data to, among other things, customize content, services and advertising to better suit the needs of our visitors and customers. Emails. From time to time, we may send you email messages, to keep you apprised of your membership status, Site developments, to inform you of new offers, and to deliver email newsletters to which you have subscribed. We may use a bulk email service to distribute that information. Included in each of these messages are simple instructions on how to remove yourself from these mailings if you do not wish to receive them in the future. Mailings. If you supply us with your postal address, you may receive periodic mailings from Banfield, with information on new products and services, or upcoming events. If you do not wish to receive such mailings, please let us know via e-mail at Internet.Inquiries@banfield.net. Other Disclosures/Use. There are some situations where we may need to disclose information to organizations or entities not described in our Privacy Policy here. We will disclose your personal information if we believe, in good faith, that it is required to do so: (a) by law or to comply with a subpoena or court order; (b) to protect and defend our rights or property; or (c) in an emergency to protect the personal safety of our customers, visitors or the public. COOKIES AND WEB BEACONS Upon your first visit to a Site, that Site sends a "cookie" to your computer. "Cookies" are alphanumeric identifiers that we place on your computer's hard drive through your Web browser to enable our servers to recognize your browser. A cookie is a file that identifies you as a unique user, and while it does store personal preferences and user data, a cookie does not identify you by name. We use cookies on our Sites to help provide you with a more personalized browsing experience, and to help us better understand and improve our Sites and its services. While you are free to disable cookies on your browser to use our Sites, some of our features may not work if cookies are disabled. For example, without cookies, you may not be able to set customized searches, personalized preferences or other customized preferences. Our Sites also use "Web beacons" in conjunction with cookies to compile aggregate statistics about Site usage. A "Web beacon" is an electronic image, called a single-pixel (1x1) or clear GIF. Web beacons can recognize certain types of information on your computer, such as your cookie number, time and date of a page view, and a description of the page where the Web beacon is placed. We use these Web beacons to tailor our Sites to provide better customer service. These Web beacons often work in conjunction with cookies but browsers can be set to refuse cookies or to provide warning whenever cookies are being received. LINKS TO OTHER WEBSITES When you visit our Sites, you could be directed to, or provided with links to, third party websites that are beyond our control, and that are outside our service. For example, if you click on a banner advertisement link, or other third party link, the click may take you from our Site to the website of that other company or person. Those other websites may not have privacy policies or may have privacy policies that are not as protective of your personal information as this Privacy Policy. These other websites may send their own cookies to visitors, collect data or solicit personal information. We strongly recommend that you review and understand the privacy policies of the websites you visit, whether you visit those websites directly or through a link from a page on our Sites. FORUMS Whenever you give out personal information online, including via forums, message boards, blogs or chat groups, that information can be collected and used by others. While we strive to protect our visitors' personal information and privacy as outlined in this Privacy Policy, we cannot guarantee the security of any information you disclose online and you do so at your own risk. Please use caution when posting material on any forum, message board or chat group, as your posts become immediately available to the public and may be recorded and stored by anyone. POLICY REGARDING CHILDREN We at Banfield believe it essential that parents are involved in their children's online experiences. That is why, in compliance with federal law, we do not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a user under the age of 13 providing information on our Sites, we will terminate that account and purge our databases of all information provided by that user. HOW WE PROTECT YOUR INFORMATION We understand that you are providing personal information to us. While we have gone to great lengths to describe what it is that we collect and how we use it, we would also like you to know how we protect your information. It is our intention to treat your account information with the highest level of care. Along those lines, we have implemented industry standard firewall protection and password protected all of the databases that contain your information. Although we use reasonable precautions to keep your personal information secure, we cannot be responsible for any breach of security or for the actions of any third parties. Further, our Privacy Policy does not extend to anything that is inherent in the operation of the Internet, and therefore beyond our control. MISCELLANEOUS Disputes regarding use of Personal Information. All disputes regarding our use of your personal information and/or the terms of this Privacy Policy will be resolved as more specifically provided in our Sites' Terms of Use. Changes to this Privacy Policy. We reserve the right at our discretion to make changes to this Privacy Policy at any time. We will undertake reasonable efforts to notify you of material changes to this statement by providing notice on our Sites. Please review this page periodically for changes. Questions. If you at any time have questions about this Privacy Policy, please send your question via email to Internet.Inquiries@banfield.net or send via first class mail to Banfield. Copyright 2007 – Medical Management International, Inc. All rights reserved. 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Today, Banfield is driven by the same goal that has always inspired us: making life better for families. We do this by giving Pets the same care we want for ourselves, making Pet health affordable, strengthening the value of Pets in families, teaching how better Pet care maximizes lives, and stopping euthanasia by keeping Pets healthy. Put simply, treating your Pet like family.